Classes have an 8-hour cancellation policy and Appointments have a 12-hour cancellation policy. When you cancel before the late-cancel window, your class credit will be returned to your account. If you do not cancel before the early cancellation window, you will forfeit your class or appointment credit.
If you are prompted to sign up on the waitlist for a particular class, we recommend signing up because the odds of making it into a class from the waitlist are generally good. If a class is full, sign up anyway and you’ll be added to the waitlist. If a spot in class opens up within the early cancellation window, you’ll automatically be added to class and notified via e-mail and/or text (depending on the preference you set in your account profile). If you do not remove yourself from the waitlist online, you’ll be added to the class, so if you are unable to attend please remove yourself from the waitlist so someone else can join. We assume you want to take EVERY class you are waitlisted for. You will not be added to classes within the late cancellation window if you are on the waitlist; you must add yourself manually.